Terms and Conditions

In these terms and conditions, “we” “us” and “our” refers to Pharmacon Pte Ltd.  Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. By submitting your order for processing by Pharmacon Pte Ltd, you confirm and affirm that you have read, understood and agree to the Terms and Conditions in the form in which they appear at the time your order is submitted for processing.

We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended.  We therefore recommend that each time you access our website you read these terms and conditions.

You agree and undertake NOT to: (i) post, promote or transmit any materials or information through the Site which are or may be offensive, indecent, defamatory or which may not be lawfully disseminated under applicable laws or which you know or have reason to suspect contains any viruses or damaging components which may detrimentally interfere with the Site or the operation of the Site; (ii) use the Site other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws, or view, listen to, download, print or use the Materials other than as allowed under applicable laws; or (iii) impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity.


1          Registered Users

1.1      In order to access the services provided on this website, you must become a registered user.  You must complete registration by providing certain information as set out on our membership/registration page.  Please refer to our Privacy Policy linked on our home page for information relating to our collection, storage and use of the details you provide on registration.

1.2      You agree to ensure that your registration details are true and accurate at all times and you undertake to update your registration details from time to time when they change.

1.3      On registration, we provide you with a password. You are responsible for safeguarding your password that you use to access the Services and for any activities or actions under your password. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

1.4      Upon registration, you authorise us to assume that any person using the site with your password is either you or is authorised to act for you. You shall be liable for every order made under your login and agree to indemnify us for all claims, damages whatsoever made by any third party arising from the actions of a person placing orders through this website using your login.

1.5      Should you find any unauthorised use of your login, you shall notify us immediately and effectively.

1.6      We reserve the right to terminate your registration at any time if you breach these terms and conditions.

1.7      Our services are intended to be used by registered users within Singapore only.


2          Our Website Services

2.1      Our services are provided to adults over the age of eighteen (18) years.  By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

2.2      All prices are in Singapore Dollars (SGD) and are inclusive of GST.  We endeavour to ensure that our listed prices are current.  We reserve the right to amend our prices at any time.  If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.


3          Product Descriptions

3.1      We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate.  Where we become aware of any misdescription, we reserve the right to correct any error or omission.

3.2      Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.


4          Product Orders

4.1      Our products are for sale to adults over the age of eighteen (18) years.  By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

4.2      We supply and despatch our products to customers within Singapore only.

4.3      We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website. All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products requested is unavailable. In the event that we are unable to fulfil any of the products in your order, we will notify you by phone or email.

4.4      Packaging and postage is an additional charge, calculated at time of purchase.

4.5      When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details.  We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

4.6      We undertake to accept or reject your order within 3 days.  If we have not responded to you within 3 days, your offer is deemed to be rejected.  We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.

4.7      Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.

4.8      Delivery of your ordered product/s will be as set out on our website.  Title in the goods passes to you when we have received payment.  Our terms of payment are set out on the order page.

4.9      We accept payment through PayPal. Full payment in respect of an order must be made upon the placing of the order. If your payment cannot be processed, the order will not be accepted and you are advised to contact your card issuer to resolve any problem concerning the use of your credit card in order to continue with the order.


5          Delivery

5.1      We reserve the right to reject orders that are deemed trading in nature. For such cases, we will investigate and reserve the rights to cancel such orders.

5.2      We shall not be held responsible for any damage or missing items for customers who request to place their purchases outside their home, and after the delivery has been made.

5.3      We shall endeavour to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

5.4      You bear responsibility for the goods upon signing. If you believe that a parcel has been tampered with, please refuse to sign for the goods and notify us immediately.


6          Product Replacements

6.1      All products sold on our online store are strictly non-refundable and non-exchangeable.

6.2      We undertake to provide you with a replacement for any product delivered to you that is defective, incorrect from the initial order received, expired or missing.  If you wish to receive a replacement for your product in any of the abovementioned cases, you must notify us through email at sales@pharmacon.com.sg or call 67418500, within the next 7 days upon receiving your order; otherwise we shall have the discretion to refuse your request and claims, after 7 days from when you receive your order.

6.3      All products to be replaced must be in their original purchase condition, with the original invoice as proof of purchase; otherwise we shall have the right to refuse your request and claims.

6.4      All requests for product replacement will be reviewed on a case-by-case basis and are subjected to our approval.

6.5      We reserve the right to reject any replacement for opened or used products. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.


7          Site Access

7.1      When you visit our website, we give you a limited licence to access and use our information for personal use.

7.2      You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice.  Your use of our content in any other way infringes our intellectual property rights.

7.3      Except as permitted under the Copyright Act, you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

7.4      The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools.  The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.


8          Hyperlinks

8.1      This website may from time to time contain hyperlinks to other websites.  Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website.  Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

8.2      Linking our website is not permitted.  We reserve the right to serve you with notice if we become aware of such linking.


9          Intellectual Property Rights

9.1      The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

9.2      All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.


10        Disclaimers

10.1    Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation to warranties of title or implied warranties of merchantability or fitness for a particular purpose.

10.2    To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded. 

10.3    We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.


11        Limitation of Liability

11.1    To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again.

11.2    We accept no liability for any loss whatsoever including consequential loss suffered by you arising from product/s we have supplied.


12        Indemnity

12.1    By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website. 


13        Force Majeure

13.1    We shall not be liable for any breach of our obligations under this Agreement where we are hindered or prevented from carrying out our obligations by a Force Majeure event.  “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.


14        Jurisdiction

14.1    These terms and conditions are to be governed by and construed in accordance with the laws of Singapore and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Singapore and you agree to submit to the jurisdiction of those Courts.

14.2    If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity.  If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.


15        Privacy

15.1    We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us.  Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

15.2    Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.